THE RIDE GUIDE
The Massachusetts Bay Transportation Authority (MBTA) is committed to providing quality public transportation to all travelers. THE RIDE is our Paratransit program, which provides door-to-door transportation to eligible people, like yourself, who cannot use public transit (subways, buses and trains), all or some of the time, because of a physical, cognitive or mental disability. THE RIDE is administered by the MBTA’s Office for Transportation Access (OTA), and operated in compliance with the federal Americans with Disabilities Act (ADA). It is a shared-ride service. This means you should expect to be traveling with other customers who are going in the same general direction. Normally, a trip’s duration will be an hour or less, and is based on distance and others who are traveling. Occasionally drivers may be diverted because another customer missed her/his return pick-up. These unforeseeable events and others, such as inclement weather and traffic congestion, may increase your travel time. THE RIDE is also available to ADA certified out-of-area and/or out-of-state visitors with prior arrangement.
For more information, including alternate format requests of this material, please contact the MBTA’s Administrative Office of the Office for Transportation Access (OTA) at:
800-533-6282(V) toll-free in state, 617-222-5123(V),
617-222-5415(TTY) or via Email to
Additional information on our services can be found on our website THE RIDE. Please take the time to read this Guide, as it provides valuable information on how to use THE RIDE.
Regular Service is available 7 days a week, generally from 6 a.m. to 1 a.m., including Holidays. Subscription Service, which is explained further in this guide, will not be provided on Holidays.
PCAs and guests must travel to and from the same destination at the same time as the certified passenger. If you require a PCA, your assistant can accompany you on each trip free of charge.
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