THE RIDE GUIDE
The local one-way fare for each registered passenger and each guest is $2.00. RIDE customers must maintain a balance of monies in their individual RIDE accounts. We offer you four methods to do this:
Online at THE RIDE. Master Card, Visa, Discover or American Express credit cards or a debit card supported by Master Card or Visa are accepted. Allow 2 business days for posting.
Call us at 1-888-844-0355, Monday–Friday 7AM–11PM and Saturday and Sunday 8AM-5PM, except Thanksgiving, Christmas and New Years. Major credit/debit cards as noted above accepted. Have your RIDE ID # and credit/debit card ready. Allow 2 business days for posting.
Make payable and send a check or money order noting your RIDE ID # to: MBTA - THE RIDE Fares, 10 Park Plaza - Rm. 5000 Boston, MA 02116. Allow 5 business days for posting.
Visit the Office for Transportation Access at Back Bay Station – Orange Line/Commuter Rail 145 Dartmouth Street, Boston, Monday - Friday, 830AM - 5PM. Cash, checks, money order and major credit/debit cards as noted above accepted. Have your RIDE ID # ready. Posting is within 1 hour.
IMPORTANT: You MUST include your customer RIDE ID number on all correspondence, including the ‘memo’ line of your check or money order. Each RIDE ID deposit requires a separate check or money order. Your cashed check or confirmation number is your receipt. For posting inquiries to your account call 617-222-5717(V) or 617-222-5415(TTY).
A deposit of $12.00 must be entered into your account and sufficient funds need to be maintained at all times to complete a desired trip. You are responsible for your account balance, which can be determined at any time via the Internet at THE RIDE: Reservations or by calling your Contractor or the Administrative Office of the Office for Transportation Access.
THE RIDE fares are debited from your account as you board the vehicle. THE RIDE is not required to transport any persons who do not maintain adequate funds in their RIDE account. A guest is charged an equal fare.
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