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Appropriate Behavior on THE RIDE

All passengers, ambulatory or wheelchair/scooter user must wear a seatbelt.  

You may not stand while the vehicle is in motion.

Wheelchair/scooter users must wear the body belt supplied by the driver throughout the trip.

Smoking is not allowed.

Animals (i.e. pets which may cause allergic reactions to others) are not allowed, with the exception of Service Animals.

Consumption of food and/or beverages is prohibited, unless required for dietary and/or medical purposes and you have advised the driver.

No tipping or other gratuities are allowed.

Personal audio devices, i.e. radios may only be used with headphones.

Customers may ask that the AM/FM radios installed on RIDE vehicles be turned off, on, or volume adjusted, as they prefer.

Drivers may not use cell phones while operating RIDE vehicles.

Customers should be courteous to other passengers and drivers.

Please note that personal hygiene and the use of perfumes can be objectionable to others or cause allergic reactions.

Access Advisory Committee to the MBTA (AACT)

The Access Advisory Committee to the MBTA is a consumer body composed primarily of persons with disabilities, RIDE customers, advocates and representatives of disability advocacy groups and agencies who advise and make recommendations to the MBTA regarding accessible transportation for both our Fixed Route services (buses, subway and trains) as well as THE RIDE.  Anyone is invited to participate.  The goal of AACT is to achieve 100% accessible public transportation.  An elected Executive Board governs AACT.  AACT members and other interested persons meet publicly each month. RIDE issues such as, driver training, passenger safety, new vehicle acquisition and design, as well as, various operational issues are reviewed.  The Executive Board is involved in researching and reviewing complaints for customers at the customer’s request.  For more information or meeting schedules contact them at 617-973-7507(V), 617-973-7089(TTY) or aact@ctps.org. Meeting schedules for AACT are also posted in all RIDE vehicles and on the MBTA website, www.mbta.com About the MBTA Public Meetings  

MBTA-OTAPage 9 of 1212/01/07 R1.7

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