X hits on this document

1011 views

0 shares

0 downloads

0 comments

215 / 236

C

Introduction

Guide to Candle Customer Support

Candle Corporation is committed to producing top-quality software products and services. To assist you with making effective use of our products in your business environment, Candle is also committed to providing easy-to-use, responsive customer support.

Precision, speed, availability, predictabilitythese terms describe our products and Customer Support services.

Included in this Guide to Candle Customer Support is information about the following:

Base Maintenance Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

  • Telephone Support

  • eSupport

  • Description of Severity Levels

  • Service-level objectives

  • Recording and monitoring calls for quality purposes

  • Customer Support Escalations

  • Above and Beyond

Enhanced Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

  • Assigned Support Center Representative (ASCR)

  • Maintenance Assessment Services (MAS)

  • Multi-Services Manager (MSM)

Customer Support Contact Information . . . . . . . . . . . . . . . . . . . . . . . . .

  • Link to Worldwide Support Telephone and E-mail information

222

Guide to Candle Customer Support

215

Document info
Document views1011
Page views1011
Page last viewedSat Dec 10 18:51:40 UTC 2016
Pages236
Paragraphs8116
Words69808

Comments