Above and Beyond
Base Maintenance Plan
resolve your issue. All escalations or complaints received about support issues are logged and tracked to ensure responsiveness and closure.
What differentiates Candle’s support services from our competitors? We go the extra mile by offering the following as part of our Base Maintenance Plan:
Unlimited multi-language defect, installation and operations support eSupport using the World Wide Web
Regularly scheduled product updates and maintenance provided at no additional charge
Over 200 specialized technicians providing expert support for your Candle products
Guide to Candle Customer Support