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I M P R O V I N G T H E P R A C T I C E O F M A N A G E M E NT

The effective leader: Understanding and applying emotional intelligence

By John D. Mayer and David Caruso

Reprint # 9B02TF10

IVEY MANAGEMENT SERVICES • NOVEMBER/DECEMBER 2002 COPYRIGHT © 2002

To order copies or request permission to reproduce materials,please contact: Ivey Publishing,Ivey Management Services c/o Richard Ivey School of Business The University of Western Ontario London,Ontario N6A 3K7 Tel: (519)661-3208 Fax: (519)661-3882 Email: cases@ivey.uwo.ca Ivey Management Services prohibits any form of reproduction,storage or transmittal of this material without its written permission.This material is not covered under authorization form CanCopy or any other reproduction rights organization.

Ivey Business Journal Online is published by Ivey Management Services a division of the Richard Ivey School of Business. For subscription information,please contact: Tel: (519) 661- 4215 Email: ibjonline@ivey.uwo.ca or visit www.iveybusinessjournal.com

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