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c.Legal Calls. The warden shall establish a schedule for legal calls. Offenders are generally able to place legal calls during the lunch period or after the afternoon count (when "normal office hours" are in effect for attorneys). The warden shall establish an alternate procedure if this is not adequate.
3.Cellblock Housing (Maximum Custody)
a.Personal or Family Calls (routine). Collect telephone access is generally located in the cellblock lobby. (In those situations where the telephone is on the tier, the offender may be allowed access during the shower or exercise period.) Lobby placement may restrict offender access. Therefore, posted policy may limit routine personal calls for offenders assigned to cellblocks. Access may vary by offender classification status. A time limit should be established.
b.Personal or Family Calls (emergency). In all subclasses of maximum custody, the offender is required to request consideration for this type call from the warden's designee (shift supervisor, unit major, or program staff) who decides if the justification the offender presents warrants the request. That decision is then logged. No frequency for this type call is established as the severity and duration of the emergency may vary.
c.Legal Calls. The warden shall establish a procedure for placing legal calls on a reasonable basis during "normal office hours." Each housing unit shall maintain a legal telephone log for the purpose of monitoring the number of legal calls made by offenders on a weekly basis.
4.Incoming Calls
a.Personal or Family calls (routine). Messages are not accepted or relayed on a routine basis for any offender.
b.Legal Calls. Offenders may be given notice that their attorney has requested contact. Complete verification is required prior to processing. If minimum or medium custody, the offender may call from the dormitory during lunch or after work. If maximum custody, the offender may be allowed to call during "normal office hours" at a time which does not interfere with orderly operation of the unit.
5.Emergency Messages/Important Telephone Calls Based Upon Department Regulation No. B-08-005 “Faith-Based Programs and Services”
a.Emergency messages concerning a serious illness, injury, death or other family crisis, etc. shall be delivered to an offender by the chaplain or other person designated by the warden. Exceptions to this paragraph shall only be granted by the warden or designee.
b.Notification to an offender’s emergency contact (or other appropriate person as the situation warrants) of an offender’s serious illness, injury or death shall be made in a timely manner by the chaplain or other person designated by the warden.
c.Chaplains are allowed discretion to make telephone calls for offenders for the purposes of dealing with emergency matters.
d.See Department Regulation No. B-08-005 “Faith-Based Programs and Services” for additional information.
a.Offenders shall be put on notice of the following.
i.Telephone calls in housing areas are subject to being monitored and/or recorded and that "use"constitutes "consent".
ii.It is the offender’s responsibility to advise all other parties that conversations are subject to being monitored and/or recorded.
iii.A properly placed telephone call to an attorney will not be monitored and/or recorded unless reasonable suspicion of illicit activity has resulted in a formal investigation and such action has been authorized by the secretary or designee.
b.The telephone system will normally terminate a call at the end of the authorized period (normally 15 minutes); however, the warden or designee may authorize calls of a longer duration as circumstances warrant.
c.The system shall automatically broadcast recorded messages indicating that the telephone call is originating from a correctional facility.
d.Offenders shall not be allowed access to employee home telephone numbers and shall not be allowed to call any staff member of the department.
e.Each warden shall advise their offender population of the proper way to place a legal call.
f.Only personnel authorized by the warden may monitor offender telephone calls. Information gained from monitoring calls which affects the security of the institution or threatens the protection of the public will be communicated to other staff members or other law enforcement agencies. Telephone calls to attorneys may not be routinely monitored (see Section 6.a.iii; staff shall immediately disconnect from any offender telephone call if it appears that is the case. All other information shall be held in strict confidence.
g.Offenders being processed into the system through the reception and diagnostic centers shall be required to “consent” in writing that their telephone calls are subject to being monitored and/or recorded. A copy of this “consent” shall be placed in the offender’s master prison record.
h.Each institution’s orientation manual shall include the information contained in this regulation as a means to notify the offender population of its contents and verbal notification shall be given during the orientation program. A sign shall be posted at each offender telephone which states the following information.


This telephone has been electronically programmed to monitor and/or record telephone calls. By using this telephone, you consent to the monitoring and/or recording of your conversation, except for properly placed legal calls.

Department of Public Safety and Corrections

Department Regulation No. B-08-001

7.Remote Call Forwarding:
a.Remote Call Forwarding (RCF) is a mechanism by which offenders may employ a local telephone number that automatically forwards the telephone call to a pre-selected number generally located out of the local calling area code or long distance. RCF in essence is an automated 3-way call.
b.RCF is also known as automated call forwarding or PBX call forwarding. Use of this automated and remote mechanism represents significant security risks for several reasons. The telephone call terminated number (the end

Louisiana Register   Vol. 34, No. 10   October 20, 2008

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