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Smart Survey Design

out emails back into any lists. If a respondent mistakenly opts out, then we do offer a way for him/her to opt back into the list(s) on our homepage through the Opt Out/Opt In link.

Non-delivered email or messages rejected as SPAM can sometimes be a concern for survey authors. We do provide our IP addresses to give to your IT department if internal email invites are being blocked. This will help you configure your server to allow the emails to be received. To learn more about creating effective survey invitations with less spam language, please click here.

To address the multiple survey submissions, our tool offers different survey settings that rely on cookies (for the anonymous or web links) or by the new function of the survey link delivered in the Email Invitation collector to help control multiple submissions. You can utilize the Email Message section to send out survey invites and track respondents by their email address. If you opt to an Email Invitation collector in SurveyMonkey, the link will not allow anyone to submit additional responses. This link no longer works through the use of cookies. The link will only allow the respondent to answer the survey once; even if he/she access the survey from a different computer.

One final thing that researchers must take into consideration is that the Internet is not always a perfect world. Please be aware that there are potential technical glitches that may arise on your end, on our end, on your survey respondent’s end, or at any step in between. Our computers, the survey author’s computer, and the respondent’s computer may all be functioning at 100% but one of the nodes that routes the data between these computers may not be functioning. Many times a survey respondent’s Internet provider may be experiencing issues, or his/her computer or web browser may not be configured properly. If there is ever a server issue or technical issue on our end we will promptly address it, fix it, and get you back up to speed! We do have an extremely strong track record of performance and we are listed as one of the leading online survey tools.

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