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When faced with an ambiguous or difficult problem that does not have an easy solution:

  • 6.

    I defined problems in multiple ways. I don’t limit myself to just one problem definition.

  • 7.

    I am flexible in the way I approach the problem by trying out several different alter- native methods rather than relying on the same approach every time.

  • 8.

    I find underlying patterns among elements in the problem so that I can uncover underlying dimensions or principles that help me understand the problem.

  • 9.

    I unfreeze my thinking by asking lots of questions about the nature of the problem before considering ways to solve it.

  • 10.

    I think about the problem from both the left (logical) side of my brain and the right (intuitive) side of my brain.

  • 11.

    To help me understand the problem and generate alternative solutions, I use analo- gies and metaphors that help me identify what else this problem is like.

  • 12.

    I consider whether or not the exact opposite definition to my initial definition is also true.

  • 13.

    I avoid selecting a solution until I have developed several possible alterna- tives.

  • 14.

    I break down the problem into smaller components and analyze each one separately.

  • 15.

    I have specific techniques that I use to help develop creative and innovative solutions to problems.

When trying to foster more creativity and innovation among those with whom I work:

  • 16.

    I help arrange opportunities for individuals to work on their ideas outside the con- straints of their normal job assignments.

  • 17.

    I make sure there are divergent points of view represented or expressed in every complex problem-solving situation.

  • 18.

    I make a few outrageous suggestions to stimulate people to find new ways of approaching problems.

  • 19.

    I acquire information from individuals outside the problem-solving group who will be affected by the decision, mainly to determine their preferences and expectations.

  • 20.

    I involve appropriate outsiders (e.g., customers or recognized experts) in problem- solving discussions.

  • 21.

    I try to provide recognition not only for those who come up with creative ideas (the idea champions) but also for those who support others’ ideas (supporters) and who provide resources to implement them (orchestrators).

  • 22.

    I encourage informed rule-breaking in pursuit of creative solutions.

HOW CREATIVE ARE YOU?© (REVISED)

How creative are you? The following test helps you determine if you have the personality traits, attitudes, values, motivations, and interests that characterize creativity. It is based on several years’ study of attributes possessed by men and women in a variety of fields and occupations who think and act creatively.

SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY

CHAPTER 3

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