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3 Things Learning eTool Descriptions (continued)

3T Conflict Resolution Tool This session allows participants to effectively deal with the internal and external conflicts that arise with individuals, groups or teams.

3TL Collaboration Tool This session allows participants to combine primary outcomes with secondary outcomes to produce common outcomes, develop and implement a plan of action to achieve mutual goals, and follow a process to follow-up to adjust their action plan.

3TL Managing Dysfunctional Behavior Tool This session allows participants to understand the reasons why dysfunctional behavior occurs and how to implement preventions to avoid or minimize the impact of dysfunctional behavior. They will also be shown how to intervene when necessary in order to maintain focus.

3TL Rapport Tool This session allows participants to use engaged listening techniques, identify communication prefer- ences, and align with another person in order to achieve and maintain rapport.

3TL Meetings Tool This session allows participants to plan, implement, and critique a meeting.

3TL Focus Tool This session allows participants to create a purpose statement and develop focus areas and goals to achieve that purpose.

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