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5

Support

If you require support for your Linux-based thin client, contact your region’s HP Technical Support Center. While HP provides support for Linux-based thin clients, HP does not provide technical support for the Linux operating system or application components that are obtained from the open source community.

Support contact information is available at the Contact HP link on the HP home page or at http://welcome.hp.com/country/us/en/contact_us.html.

Hardware warranty

The hardware warranty is three years limited coverage and can be upgraded by purchasing an optional HP Care Pack.

Software warranty

The software warranty covers several features, including:

  • Altiris Remote Management Client

  • Citrix Client

  • Network Management Applet

NOTE:

Altiris is supported directly by Altiris, Inc. All other services and features are from open source

community packages and are not supported by HP.

Image updates and add-ons

HP provides periodic updates to the image, as well as add-ons. Check the HP support site for important documentation that provides specific information for your image version and for installing add-ons. You can find support documentation at http://www.hp.com/support/.

To search for support documentation, enter your country and product name, and then click Manuals.

Custom image requests

To obtain a custom image from HP, contact your HP Account Team, which will work through the HP Specials Process to understand the opportunity, image requirements, schedule, and costs involved.

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Chapter 5 Support

ENWW

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