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7

Troubleshooting

Altiris

ISSUE

Altiris fails to restore my Debian image from a USB storage device.

SOLUTION

This issue occurs with Altiris versions prior to 6.8.177. The issue does not occur with Altiris 6.8.177 or higher. Update to a more recent version of Altiris.

HP Connection Administrator

ISSUE

Launching a connection changes the connection state to active then immediately back to not connected without establishing a connection.

SOLUTION

There can be a variety of reasons for this behavior. If the connection is set to ping first and the host name cannot be resolved, the target is behind a firewall or unable to successfully ping the target. As a workaround, disable Ping first under Advanced settings for the connection. As a diagnostic step, try pinging the host from a console.

Citrix ICA

ISSUE

After connecting to Adobe Acrobat as a Published Application and then shutting down the connection, the Adobe process does not properly terminate and will not allow you to relaunch an Adobe session.

SOLUTION

HP Connection Administrator is designed to prevent multiple instances of the same connection to run. To resolve this issue, update to a newer version of Adobe or contact Citrix for an alternative solution.

ISSUE

The Audio input feature is grayed out in Citrix ICA client and the microphone input does not work even with this feature enabled in HP Connection Administrator.

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Chapter 7 Troubleshooting

ENWW

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