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ISSUE

You cannot print large jobs to local printers from an ICA session.

SOLUTION

The thin client has limited space available for the print spooler. This issue may occur if a large volume of documents or an individually large document is sent to the local printer. Try to send large documents to a printer that is not connected locally to the thin client. If you want to print multiple documents, allow the print queue to clear before submitting the documents.

ISSUE

You set up a new printer using Printer Manager. When you test the printer, you receive an error message “Printer Test Failed!!!”

SOLUTION

The entry in the Printer Name field cannot contain spaces. Remove any spaces from the entry in this field. You can use spaces for the description.

ELO Touch Monitor

ISSUE

While using an ELO Touch screen monitor, you log out by clicking Start > Window Manager > Log Out, and the ELO Touch monitor stops accepting touch commands. After a power cycle the monitor functions correctly.

SOLUTION

Log out by pressing the Ctrl+Alt+Backspace keys.

USB

ISSUE

Automount only supports the first partition of an external drive.

SOLUTION

Mount the other partitions manually or add entries for them to /etc/fstab.

Network

ISSUE

Attempts to ping a host result in message “unknown host” error in a mixed Windows and Linux environment.

SOLUTION

One possible solution is to install the winbind package from the Debian repositories using Synaptic or Aptitude and configure for the specific environment. After installing it, edit from a command line /etc/ nsswitch.conf and add the word wins to the end of the hosts: line.

ENWW

ELO Touch Monitor

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