I, CARLOS SALINAS DE GORTARI, Constitutional President of the United Mexican States, hereby inform to its inhabitants:
That the H. Federal Congress has referred to me the following
D E C R E E
"THE CONGRESS OF THE UNITED MEXICAN STATES, E N A C T S THE:
FEDERAL CONSUMER PROTECTION LAW
ARTICLE 1.- This Law is of public order, intended to render a social benefit, and shall be observed in all of the Mexican Republic. Its provisions cannot be waived, and no customs, uses, practices, covenants or stipulations to the contrary shall be asserted against the observance hereof.
The purpose of this Law is to promote and protect the rights and culture of consumers, and to seek fairness, assurance, and legal certainty in relations between suppliers and consumers.
The basic principles of consumption relationships are:
I. To protect the life, health and safety of consumers against risks caused by products, practices to supply products, and services considered as dangerous or harmful;
II. To educate and disseminate information on the adequate consumption of products and services that guarantee the freedom of choice and fairness in the contracting thereof;
III. To provide clear and adequate information on different products and services, with accurate specifications on their quantity, characteristics, composition, quality, and price, as well as on any risks they represent;
IV. To effectively prevent and redress property damages and non-pecuniary damages, either individually or collectively;
V. To have access to the administrative agencies in order to prevent property damages and non-pecuniary damages, individually or collectively, thus guaranteeing a legal, economic, administrative, and technical protection to consumers;
VI. To provide both information and help to consumers in order to defend their rights;
VII. To protect against deceptive and unfair advertising, coercive, and unjust trade methods, as well as against unfair or imposed practices and clauses, upon supplying products and services.
VIII. To protect consumers actually and effectively in transactions made through conventional, electronic, or optical means, or through any other technology, and the adequate use of the data furnished thereby, and
IX. To respect the rights and obligations derived from consumption relationships, and to provide measures to guarantee the effectiveness and observance thereof.
The rights provided for in this Law do not exclude other rights derived from treaties or international conventions wherein Mexico is a signatory; from ordinary internal legislation; from regulations issued by the administrative authorities with competent jurisdiction, and those derived from general principles of law, analogy, customs, and equity.
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