ARTICLE 8.- The Agency shall verify that the maximum prices established under the Economic Competition Federal Law (Ley Federal de Competencia Económica) are respected, as well as the prices and fees that may be determined by the authorities with competent jurisdiction, as set forth in other provisions.
The suppliers are bound to respect the maximum price and the fees established under the preceding paragraph.
ARTICLE 8 BIS.- The Agency shall prepare information, guidance and education material for consumers, and shall agree with suppliers the disclosure of such material in the pertinent places or premises.
The Agency shall establish offices or systems to offer help and guidance to consumers in a manner proportional to the business volume, the number of commercial premises and business transactions, the season of the year, and pursuant to its programs and means, and the Agency shall be provided with all the means to do so.
ARTICLE 9.- The suppliers of goods or services shall incur in administrative liability due to acts of their own that infringe the rights of consumers, and due to acts of their collaborators, subordinates, and all kinds of security guards, police officers or staff assistants that render services to them, notwithstanding the personal liability incurred by the infringer.
ARTICLE 10.- Any supplier of goods or services shall be prohibited from carrying out actions that infringe the personal freedom, safety or integrity of consumers under pretext of a search or investigation. If a person is caught while the crime is being committed, the suppliers, their agents or employees shall limit themselves to put the alleged infringer at the disposal of the authorities with competent jurisdiction, on their own responsibility. The infringement to this provision shall be penalized in accordance to this Law, notwithstanding the redress of non-pecuniary damages and the indemnity of the damages caused in case the crime attributed is not proven.
The suppliers may not apply coercive and unjust trade methods or practices, nor unfair clauses or conditions, nor impose them in order to supply products or services. Likewise, they cannot render additional services other than the services originally contracted, and which were not expressly requested or accepted either in written or electronically by the consumer.
ARTICLE 11.- The consumer that, upon acquiring a good, delivers an amount as deposit for the container or packaging of such good shall be entitled to recover, upon its return, the total amount disbursed in reason thereof.
ARTICLE 12.- Without prejudice to the provisions of the tax legislation, the supplier is bound to deliver to the consumer the invoice, receipt, or voucher containing the specific data of the purchase made, service rendered or transaction carried out.
ARTICLE 13.- The Agency shall verify, through visits, information or documentation requirements, monitoring or any other means, the observance of this Law. For purposes of this provision, the suppliers, their representatives, or their employees are bound to allow the personnel authorized by the Agency to access the place or places subject-matter of the verification.
Authorities, suppliers, and consumers are bound to provide to the Agency, within a term not to exceed fifteen days, the information or documentation necessary, as required, to discharge its duties, as well as to substantiate the proceedings set forth in this Law, except when it is proven that the information requested is strictly for internal use or bears no relation to the proceeding in question. Said term may be extended only once.
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