GSA FSS GS-00F-0008PJune 2010
CR706 Logistics Worldwide Services
Value Chain Supply Management Logistics
Metrica, Inc. has demonstrated strength and experience in supply and value chain management services over the past nine years. Services including, but not limited to, the planning, development, management, operation, and maintenance of logistics systems. These systems deal with: acquisition support, movement, and maintenance of resources (including the material requirements determination and acquisition planning, storage, movement, distribution, maintenance, evacuation, and disposition of material and equipment) asset or property visibility and management; and operation and maintenance of the infrastructures that support these activities. Metrica can provide assistance and guidance in support of an agency’s assessment of the best combination of channels to create value for its customers. Services may include vendor-managed inventory systems; the operation of private and/or government-owned warehouses, stockrooms, or other storage facilities; shipping and receiving; staging and storage; packing and crating (excluding household goods); and design, re-engineering, operation, and maintenance of distribution and material-handling equipment systems.
Planning – Metrica examines the business process to be supported with the automated system, considering factors such as organizational structure of the firm, the business environment, system interfaces, organizational and regulatory policies, work flow, infrastructure and staffing. Using these factors, as well as others identified by the client, a comprehensive plan for the logistics system is developed.
Designing – Metrica utilizes current design technology and techniques for systems. Both, business process analysts and technical analysts create the technical design supporting the client’s processes.
Developing – Once the design is accepted, development begins in a rapid prototyping environment, quickly producing functional prototypes of basic processes. Complexity is added to the prototype until all requirements have been completed.
Testing – The testing phase begins early in the development phase where the client, assisted by Metrica analysts, tests each functionality and process to determine that the client requirements are fully satisfied.
Training – Complete training on systems is provided to include system administration and business process-oriented training. Each system user receives training on using the system to perform their job. Each user receives a “Desk Side
User’s Guide” specifically tailored to functions they perform and written in “non-system” language, using terminology familiar to the user. Follow-on sustainment training may be scheduled at the direction of the client.
Deploying – When the system must be deployed to more than one operational site, Metrica coordinates all aspects of the deployment process to ensure successful implementation. The site receiving the system is contacted and all relevant components of their business are evaluated. This includes the staffing and organization of the site, the support infrastructure (computers, networks, data communications), and business schedule. The deployment plan is developed and activities and milestones are established so the site will be ready at the deployment date. If an existing system is to be replaced, Metrica works with the site to develop automated conversion processes.
Help Desk Support – Metrica offers help desk support during the operational hours of the client. The help desk assists with questions on system administration, user operation, automated interfaces, hardware issues, technical issues, and system security. All calls are recorded in a help desk application data base for use by Metrica and the client in determining improvements and changes required to the system.
Supply and Value Chain Operation
Business Process Improvement – Metrica has extensive experience in operation of logistics organizations throughout the world. Experienced analysts will examine all aspects of the logistics business to determine changes to existing business processes, or recommend new business practices that enhance effectiveness, efficiency, and profitability of the client.
Requirements Determination – Using forecasting algorithms and client information, requirements
for inventory, capital equipment, and real property can be projected. Recommendations are made to the client on the most effective plan to meet future requirements.
Acquisition Planning – Evaluation of the supply chain, associated costs, asset availability, transactional costs, and risk mitigation all go into acquisition plans developed for Metrica’s clients.
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