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Troubleshooting

Server Connection

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The print server only supports two simultaneous HTTP connections. If your browser fails to connect to the print server, the browser may be trying to open more than two connections. Please refer to your browser’s Help files for information on changing the connection settings. Both Netscape Navigator and Microsoft Explorer for the Macintosh and Power PC will sometimes display a failure to connect message after being configured for only two connections. Should this occur, select OK to bypass the error message. The menu page will still be displayed and configuration can be completed.

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Quickly refreshing a page within some browsers can cause the browser to leave active connections open with the server called a hung connection. This will use up one of the HTTP connections, can cause problems connecting to the server and will slow down Web response time. If TCP timeout checking is enabled under TCP/IP configuration, the hung connection will timeout after the timeout period has expired.

Login

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If you forget the administrator password, restoring the TCP/IP protocol to factory defaults from any other configuration utility restores the Web admin name and password to default values.

Configuration

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Web browsers will generally cache previously viewed Web pages on the local machine. To view the most current print server information, it is a good idea to select the Reload or Refresh button on your browser instead of using the Back button.

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