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      Improving the Organization, Management, and

Outcomes of Substance Abuse Treatment Programs

Carolyn J. Heinrich

Assistant Professor of Public Policy Analysis

University of North Carolina at Chapel Hill

Abernethy Hall, CB #3435

Chapel Hill, NC 27599-3435

Laurence E. Lynn, Jr.

Sydney Stein, Jr. Professor of Public Management

The University of Chicago

School of Social Service Administration

969 East 60th Street

Chicago, IL 60637

September 10, 2001

Prepared for the 6th National Public Management Research Conference

at the University of Indiana, Bloomington

We thank the Robert Wood Johnson Foundation for funding this research, Elizabeth Fournier for her skillful computer programming assistance and intellectual contributions, and Dean Gerstein, Sam Schildhaus and other National Opinion Research Center staff for their fundamental contributions of data and technical assistance.

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