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3c) Access to Information

Communities are very diverse - no one family or individual has exactly the same needs as the next one. Overall, accessibility is not only access to transport, health, employment, sport and leisure, it is accessibility to those services and opportunities that make a vast difference to people’s everyday lives. Filey is a beautiful Yorkshire coastal seaside town but underneath the beautiful façade, it still suffers from rural exclusion, a problem shared with the villages and hamlets across rural Yorkshire.

In terms of information and advice residents in Filey have access to a range of services and support, including services provided through the voluntary and community sector. The Community Office in the Evron Centre provides a range of help and advice.

The Town Council offices have a range of information and leaflets available for residents and visitors, including the Town Guide. The Borough Council’s Customer First Office located within the Evron Centre again provides a range of help and advice to access public sector provided services.

Increasingly residents access services and information in a number of ways, face to face, by telephone and using the internet. The library provides a particularly valuable service in Filey, including internet access. Wi-Fi access is available in parts of the town and the Tourist Information centres hold a list of locations.

Almost half of all households in Filey do have an internet connection and the vast majority of these have broadband. Whilst new technology is likely to become increasingly common as a means to communication, care must be taken to ensure that the half of the population who do not have access are not excluded and services need to be provided in a number of ways to ensure they are accessible to all.

Ward

Borough

48.6%

52.0%

44.5%

47.8%

4.1%

4.2%

48.4%

54.7%

16.2%

21.2%

% of Households:

With Internet Connection With Broadband Connection With Dial-Up Connection Access to Internet: Home Access to Internet: Work

49.4%

59.2%

67.0%

75.3%

73.4%

78.1%

% of Households:

Own a computer Own a mobile phone View/use digital TV services

Ward

Borough

11

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