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Frequently Asked Questions

I just opened my Color Cue®2.1 and it will not turn on. What is wrong with the unit? Make sure you take the plastic covering off the battery and check that the battery is properly installed.

What is the minimum size of area that the PANTONE Color Cue®2.1 needs in order to take an accurate reading? The area you are measuring must be at least as large as the aperture opening, inch diameter.

Why doesn’t the display of PANTONE Colors on the PANTONE Color Cue®2.1 match my monitor? The resolution of the color display on the PANTONE Color Cue®2.1 is limited, when compared to a computer monitor. It is designed to ensure that the color is within a given color family, but it is not intended to be used for critical color matching.

The playback of my recorded sound byte for a color is low. Due to the compact size and design, speaker volume is restricted. The intent of this feature is to provide a convenient reminder of the object measured.

The PANTONE Color Cue®2.1 returns a very different color than what I am measuring. Is my PANTONE Color Cue®2.1 broken? When measuring the area in question, make sure it is large enough (1/2 inch diameter); make sure you are completely covering the sample window; make sure the area is flat enough and the device is touching the surface as much as possible.

If you are doing everything correctly and still getting questionable results, it would be advisable to perform a “Reset Calibration;” this will reset the device to factory calibration.

What is the difference between sRGB and Adobe 1998 RGB color space? sRGB, or standard RGB, is the default color space for the World Wide Web, as developed jointly by Hewlett-Packard and Microsoft. Adobe 1998 RGB is considered to be the recommended working space for graphic design. It is a relatively wide-gamut space that is still achievable in print, provided that you have good ICC profiles for your output device. These values are specific to D65 and will not change when other light sources are selected on the Color Cue®2.1.

C a n I u s e t h e C o l o r C u e ® 2 . 1 a s a q u a l i t y c o n t r o l t o o l s o w e d o n o t h a v e t o d e p e n d o n t h e o p e r a t o r s visual judgment? The PANTONE Color Cue®2.1 is designed to measure an external source of color and return the closest PANTONE Color from its database. Users can then refer back to their guide to determine if the returned color is appropriate or what nearby colors might be appropriate. In short, the PANTONE Color Cue®2.1 provides a starting point, not necessarily a definitive color match. For this reason, we would not recommend the PANTONE Color Cue®2.1 for use in quality control applications.

Can I use the Color Cue®2.1 to measure a sample of my carpet and the fabric on my sofa? The Color Cue®2.1 can read any color as long as it completely fills the measurement window (1/2 inch diameter). The color should be a solid color. If there are other colors running through the sample, it may not return an accurate match. You must also be able to lay the device perfectly flat on top of the color sample, as any light coming in through the bottom will distort the reading. Presuming your carpet sample can meet this criteria, the Color Cue®2.1 will display the closest PANTONE Color to whatever you have read. It will then display the data such as CMYK, RGB or HTML of that closest PANTONE Color.

How can I use the USB 2.0 port in the PANTONE Color Cue®2.1? Currently, the USB 2.0 port may only be used as an alternative power source. A USB 2.0 A-mini 5-Pin B USB cable is required (cable not included).

PANTONE Color Cue®2.1 User Manual

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