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Leadership at Toyota Responsibility = Authority

I expected “bottom-up” decision-making. That’s not exactly what I found.

I expected a measure of “top-down” authoritarianism. I didn’t exactly find that either.

Rather, I found a dynamic system in which processes were usually well-defined and individual responsibility was almost always clear.

“Authority” was rarely an issue – emphasis was on “doing the right thing,” not “establishing one’s rights (authority).”

John Shook

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