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A Quick Summary of Lean Thinking

Do our work every day in a standard way that we created

Not just the way the work evolved!

Be alert to things going wrong

They always do!

Fix the problem now

For this patient or co-worker

Find and fix the root causes of the problem

So it never happens again!                  Modified after Spear; Billi

Solving problems:

1. Go and See

2. Ask why 5 times

3. Respect people              Mr. Cho

www.lean.org       www.med.umich.edu/mqs

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