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48

We know half the plan is wrong, we don’t know which half. We have to watch it unfold, detect normal from abnormal right now, and fix it.

Traditional companies think of a plan

- as a prediction of what will happen.

Lean companies think of a plan

- as an experiment to be conducted

- to tell us what we didn’t know about the work

Paraphrase of Steven Spear , Fixing Healthcare… HBR’05

Plans are useless, planning is essential. (Eisenhower)

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