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Lean Thinking: Troubleshooting Guide

1.

What is the problem?

2.

Who owns the problem?

3.

What is the plan?

4.

What is the current status of the plan?How will it be monitored?

5.

What worker training is needed?

6.

How does this problem relate to the organization’s most important goals?*

7.

What leader development is needed?

Adapted from John Shook.  Ask questions in order.

*As a variation, 6 may be asked second. J Billi

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