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Problem and PDCA Tools for different levels

Key to success: The Mid-management

and First Line Supervisory Level

FRONT  LINES

SENIOR

MANAGEMENT

MIDDLE

MANAGEMENT

MUST PROVIDE VISION

AND INCENTIVE

MUST “DO”

MUST LEAD THE ACTUAL

OPERATIONAL CHANGE

Likes

     the involvement

Likes the results

Requires tools and

support to lead

Role

Impact

Problem:

MUDA

PDCA tool: (HK)

Strategy deployment

PDCA tool:

A3 or VSM

PDCA tool:

Standardized Work

Problem:

MURA, MURI

Problem:

MURI, MURA

Shook

Muri – overburden

Mura – uneven workload

Muda – waste

HK – hoshin kanri

      – strategy deployment

      – policy deployment

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