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Using the fewest resources to consistently deliver

exactly

what the customer needs

Just-in-Time

Built-in-Quality

Error-Free

Don’t Make,

Accept, or

Send on

an Error

MQS House – Master version (All Missions) Sources: J. Shook, J. Billi, J. Liker, S. Hoeft, J. Womack, Park-Nicollet /jmk 04.09.07

Make Value Flow by Eliminating Errors and Waste

Leveled Workload

Continuous Improvement (P-D-C-A) and Learning

Standardized Work

Michigan Quality System

Quality – Safety – Efficiency – Appropriateness – Service

Customer Defines Value

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