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Using the fewest resources to consistently deliver appropriate care Right Care,

Right Time,

Right Setting

Just-in-Time

Built-in-Quality

Error-Free

Don’t Make,

Accept, or

Send on

an Error!

MQS House (Clinical Mission) Sources: J. Shook, J. Billi, J. Liker, S. Hoeft, J. Womack, Park-Nicollet /jmk04.09.07

Michigan Quality System Safe - Effective - Efficient - Patient-Centered - Timely - Equitable Health Care

Make Value Flow by Eliminating Errors and Waste

Leveled Workload

Continuous Improvement (P-D-C-A) and Learning

Standardized Work

Ideal Patient Care Experience

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