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Embrace Arabia Programs for Tourism and Service Professionals

Embrace Arabia can provide modular training covering all aspects of direct dealing with customers in tourism and service industry.

1. Introduction to the Tourism Industry

The participants will gain a better understanding of the tourism industry and will learn to differentiate between recreational, MICE and business travellers and understand their different expectations and needs.

The participants will become more aware of their own unique position within the industry and understand the personal responsibility towards research, continues learning and knowledge update.

Training Type

The Seminar “General information on the Culture & Tourism Industry and the parallel sectors and businesses involved with it” aims to give participants a deeper understanding of the different segments of the tourism industry.

Training Objectives

The training will add the following values to the participants:

  • o

    The participants will gain a better understanding of the tourism industry.

    • o

      The participants will learn to differentiate between recreational, MICE and business travellers and understand their different expectations and needs.

  • o

    The participants will become more aware of their own unique position within the industry and understand the personal responsibility of a guide towards research, continues learning and knowledge update.

    • o

      The participants will experience research techniques and practice this in a real life scenario.

  • o

    The participants will learn how different background of the visitors will determine different ways of guiding and presenting information. They will learn in practical exercise how to select and link information with a more individual approach.

Embrace Arabia - A Division of Maestro Commercial Enterprises

P.O. Box 75858, Abu Dhabi, UAE

  • 00971 (0) 2 641 9914

00971 (0) 2 641 9915

info@embracearabia.com

www.embracearabia.com

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