X hits on this document

31 views

0 shares

0 downloads

0 comments

8 / 8

Training Type

Individual coaching for half day - 4 – 5 hours - per participant

Training Objectives

Skill improvement for staff with already a good basic performance will be most effective on an individual basis and with a clear focus on their personal workplace.

Training Details

  • 1.

    The participants will be monitored for a while by a coach performing their regular duties

    • -

      dealing with regular guest in their regular workplace. (Shadowing)

The main focus will be on the following areas:

  • -

    Group-handling and customer service

  • -

    Communication – verbal communication and body language

  • -

    Content of tour/& information given

  • -

    Guiding skills

    • 2.

      The trainer will in a one to one feedback session highlight strengths and weaknesses of

the participants and give them individual practical advised how to overcome weak areas.

3. In a one to one practical guiding session the trainer will develop with the guide a personal image for the guide in order to use his strengths to develop an individual style and help them in the process of self branding.

Assessments for participants

  • 1.

    Guiding skills

    • -

      Establishing a platform

    • -

      Building up rapport

    • -

      Vocal technique

    • -

      Verbal and nonverbal communication

  • 2.

    Content

    • -

      Interest

    • -

      Selection and continuity

    • -

      Use of words and interpretation

  • 3.

    Interpersonal Ability

    • -

      self-presentation

    • -

      grooming, appearance, overall impression

    • -

      customer service

    • -

      handling challenging situations/difficult customers

Embrace Arabia - A Division of Maestro Commercial Enterprises

P.O. Box 75858, Abu Dhabi, UAE

  • 00971 (0) 2 641 9914

00971 (0) 2 641 9915

info@embracearabia.com

www.embracearabia.com

Document info
Document views31
Page views31
Page last viewedThu Dec 08 11:54:19 UTC 2016
Pages8
Paragraphs259
Words2205

Comments