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Diversity Sensitivity One-on-One Training

First Impression Management, Inc.

First Impression Management is a team of professionals committed to helping organizations

translate their business strategies into business results by developing the professional skills of their

employees.

FIM provides

diversity

training

tools

and

differences

are

understood,

innovative diversity training and diversity consulting solutions. Our diversity training support products can help you build a culture where diversity is appreciated, and all employees and customers are treated

with dignity and respect.

FIM has proudly worked with organizations to build the balance that harmonizes corporate cultures

and fosters leadership. We want to help you achieve the balance you need to improve performance. We offer a wide array of services and are leaders in the field of diversity and impression management training. We show you how leveraging diversity improves employee productivity and retention.

We partner with our clients to achieve significant, measurable and sustained improvements by changing the competencies of their employees to increase their competitiveness in today’s global economy. We help you align your employee’s performance with organizational goals.

Mercedes Alfaro is President and Founder of First Impression

Management, Inc. Ms. Alfaro travels throughout the United States and presents informative and up-to-date Diversity and Cross-cultural training programs to Fortune 500 companies, government agencies and Universities. As a business advisor, coach and trainer Ms. Alfaro has the practical skills and knowledge to help others create a successful business presence. Her corporate background spans more than two decades of experience working for IBM. Ms. Alfaro traveled internationally representing IBM in European and Latin American countries.

Ms. Alfaro is a member of the National Speakers Association, has published articles in numerous business publications and has appeared on various television networks including: ABC, CBS, UPN and FOX stations and just recently on prime TV SHOWTIME. Ms. Alfaro has also been quoted in articles published by The New York Times, The Chicago Tribune, the Los Angeles Daily News and the Atlanta Journal-Constitution.

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