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Consortium for Research on Emotional Intelligence in Organizations ( www.eiconsortium.org )

5

meeting and showing the videotape, he helped them to understand Specialty Glassware at

a deeper level. The EI competencies are listed in Table 1.

Table 1. Emotional Intelligence Competencies Related to Outstanding Leadership (Goleman, Boyatzis and McKee, 2002)

Personal Competence

The Self-awareness Cluster:

  • Emotional self-awareness: recognizing our emotions and their effects

  • Accurate self-assessment: knowing one’s strengths and limits

  • Self-confidence: a strong sense of one’s self worth and capabilities

The Self-management Cluster:

  • Adaptability: flexibility in dealing with changing situations or obstacles

  • Emotional Self-control: inhibiting emotions in service of group or organizational norms

  • Initiative: proactive, bias toward action

  • Achievement orientation: striving to do better

  • Trustworthiness: integrity or consistency with one’s values, emotions, and behavior

  • Optimism: a positive view of the life and the future

Social Competence

Social Awareness Cluster:

  • Empathy: understanding others and taking active interest in their concern

  • Service orientation: recognizing and meeting customer’s needs

  • Organizational awareness: perceives political relationships within the

organization

Relationship Management Cluster:

  • Inspirational Leadership: inspiring and guiding groups and people

  • Developing Others: helping others improve performance

  • Change catalyst: initiating or managing change

  • Conflict management: resolving disagreements

  • Influence: getting others to agree with you

  • Teamwork and Collaboration: Building relationships with a creating a shared

vision and synergy

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