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Elective 3: Service Operations Management

Course objective:

To foster an understanding of Service Operations as against manufacturing organisation and to develop an analytical thinking about services; and acquire familiarity in using concepts and analytical tools for enhancing the performance of Service Organisation.

Major areas to be covered:

  • Introduction to Service Operations Management

  • Service Package

  • Service Delivery Systems

  • Ensuring Quality in Design & Operation of Services

  • Capacity Management in Services

  • Service Location – Models & Issues

  • Service Strategy & Market Position

  • Operations Control

Elective 4: Supply Chain Management

Course objective-

To equip the participants with the Basic and advanced knowledge on Supply Chain Management. Main emphasis has been given to practical exposure in SCM through case studies and real projects. This approach will mould the participants for consulting roles in SCM related areas such as transportation, distribution, warehouse management and materials management.

Major areas to be covered:

  • Introduction to SCM

  • SCM related to Operations

  • Role of IT in SCM

  • SCM Performance Management

  • Transport management

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