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CONTENTS

CONTENTS ................................................................................. TABLES & FIGURES .......................................................................

KEYWORDS KEYWORDS CHAPTER 1 CHAPTER 2

................................................................................. ................................................................................. MINI-DISSERTATION OVERVIEW ......................... RESEARCH MOTIVATION .....................................

    • 2.1

      Introduction.........................................................................

    • 2.2

      Problem statement .............................................................

    • 2.3

      Research questions............................................................

      • 2.3.1

        Main research question ...............................................

      • 2.3.2

        Secondary research questions ....................................

    • 2.4

      Hypothesis..........................................................................

    • 2.5

      Research approach and methodology................................

    • 2.6

      Research plan ....................................................................

    • 2.7

      Structure / preliminary chapters division.............................

    • 2.8

      Conclusion..........................................................................

CHAPTER 3

LITERATURE REVIEW ...........................................

    • 3.1

      Introduction.........................................................................

    • 3.2

      What is ICT?.......................................................................

      • 3.2.1

        Categorisation of ICT for SMEs...................................

      • 3.2.2

        Adoption perspectives of ICT ......................................

    • 3.3

      What are SMEs? ................................................................

      • 3.3.1

        Differentiating factors of SMEs ....................................

      • 3.3.2

        ICT-user types of SME ................................................

    • 3.4

      What is the status quo in South Africa?..............................

      • 3.4.1

        What are the drivers of ICT adoption in South Africa?.

3.5 3.6

South African SMEs ........................................................... What are the stumbling blocks for SMEs in using ICT as a

tool?

...........................................................................................

....................2 ....................3 ....................4 ....................4 ....................5 ....................6 ....................6 ....................6 ....................7 ....................7 ....................7 ....................7 ....................8 ....................8 ....................9 ....................9 ..................10 ..................10 ..................12 ..................13 ..................15 ..................17 ..................17 ..................18 ..................20 ..................21 ..................24 competitive ..................26

      • 3.6.1

        Lack of knowledge about the strategic use of ICT.........................27

      • 3.6.2

        Lack of necessary IT skills-base....................................................27

      • 3.6.3

        Perceived high setup cost .............................................................29

      • 3.6.4

        Ever-changing ICT environment....................................................30

      • 3.6.5

        Geographical factors .....................................................................31

    • 3.7

      Possible benefits of ICT to SMEs .........................................................32

    • 3.8

      Ways in which SMEs could use ICT to become competitive ................34

      • 3.8.1

        Set up of the ICT strategy..............................................................35

      • 3.8.2

        Alignment of business strategy with ICT strategy..........................37

      • 3.8.3

        Identification of adoption roles.......................................................38

    • 3.9

      Conclusion............................................................................................38

CHAPTER 4

DATA COLLECTION AND ANALYSIS.....................................40

    • 4.1

      Introduction...........................................................................................40

    • 4.2

      Subjects................................................................................................40

MIT 840

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