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School of Information Technology, University of Pretoria - page 29 / 73





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    • Priest (technology specialist). This role is that of the specialist, the person who gives direction with regard to technology best practices, which application to go with, turnarounds, and the like. The important thing here is that different roles are essential in achieving a good implementation and separation of duties. The roles can be named in any way that staff can relate to and understand. This stumbling block to the adoption of ICT can be classified under both the strategic and the organisational and behavioural levels of barriers. Getting the right skills is part of the strategic function of the organisation, since understanding that ICT plays a critical role in the business will help in planning the right budget, creating the right job description and knowing how to interview for ICT skills. The role creation covers behavioural aspects, making staff excited about ICT.

      • 3.6.3

        Perceived high setup cost

ICT is perceived to be expensive by SMEs so they often do not have a budget for it. ICT solutions are generally associated with millions of rands and stories of ICT solutions are synonymous with running over budget.

The other problem with regard to the cost of ICT is that SMEs may invest in unnecessarily big solutions due to sale pitches, hype of specific products or market patterns without considering their real need. Often they could have purchased a less complicated, smaller package or programme to meet their needs, and thus paid less. This would be like a farmer buying a 10 ton truck to deliver 200 kg of vegetables – it will work, but be inefficient and a waste of money. These are the kind of things that give SMEs the impression that the adoption of ICT is very expensive.

MIT 840

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