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    • 4.3

      Data gathering ......................................................................................40

    • 4.4

      Data analysis ........................................................................................41

    • 4.5

      Findings/results ....................................................................................42

      • 4.5.1

        Workforce knowledge ....................................................................42

      • 4.5.2

        Current state of ICT within the SMEs ............................................42

      • 4.5.3

        Awareness of ICT..........................................................................43

      • 4.5.4

        Decision-making process with regards to ICT ...............................43

      • 4.5.5

        Barriers..........................................................................................44

      • 4.5.6

        Current processing of information..................................................44

    • 4.6

      Conclusion............................................................................................45

CHAPTER 5

DISCUSSION AND RECOMMENDATIONS .............................46

    • 5.1

      Introduction...........................................................................................46

    • 5.2

      Workforce knowledge ...........................................................................47

    • 5.3

      Current state of ICT within the SMEs ...................................................49

    • 5.4

      Awareness of ICT .................................................................................50

    • 5.5

      Decision-making process with regards to ICT ......................................51

    • 5.6

      Barriers ................................................................................................. 53

    • 5.7

      Current processing of information.........................................................55

    • 5.8

      General recommendations ...................................................................57

    • 5.9

      Conclusion............................................................................................58

CHAPTER 6

CONCLUSION...........................................................................59

BIBLIOGRAPHY ................................................................................................63

APPENDIX A APPENDIX B

...................................................................................................68 ...................................................................................................71

TABLES & FIGURES

Figure 1...............................................................................................................20 Figure 2...............................................................................................................37

MIT 840

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