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according to Taylor and Murphy (2004). The critical success factors are as follows:

  • Owner motivation, experience and management skills

  • Expertise in managing growth

  • Access to resources (money, technology and people)

  • Innovation, competitive advantage and flexibility

  • Close contact with customers

  • Focus on profit rather than sales

  • Strong demand and operating in a growth market.

In order to achieve the above critical success factors, the SMEs need to embark on the following:

  • They need to have a clear ICT strategy that will govern the adoption process within that particular SME.

  • They need to make sure the ICT strategy is aligned with the business strategy, which means that the ICT strategy should support and achieve business goal.

  • The SME should make sure that it employs the right skills (permanent or contracted) and identifies the roles that these skills will play in making sure that the SME is successful in leveraging ICT.

These three steps will be discussed in detail below.

3.8.1 Set up of the ICT strategy

SMEs need to define an ICT strategy for the business; this will help the business understand the potential of ICT and outline the processes and methods to be followed during adoption. SMEs need to recognise the impact of ICT on their business and should invest in efforts to take advantage of it. The South African Government is busy with awareness campaigns and has set up non-profit organisations that should help SMEs obtain the necessary ICT resources and advice.

MIT 840

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