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take the latter perspective more seriously because they have seen the importance of ICT supporting the business process.

      • 3.8.3

        Identification of adoption roles Identification of the roles needed for adoption will help the SME understand the skills and knowledge needed to adopt ICT. The four roles discussed above are not only important in the adoption of Internet use but can be used in the adoption of technology in general. The group of high users of ICT would have all four roles implemented, while the medium user of ICT group would have some of those roles but not all of them.

    • 3.9


The literature review has highlighted the change of the economic environment into the new economy (knowledge economy). The lifeblood of this new economy is information and communication technology (ICT), while SMEs play an important role within the South African economy. In order for them to continue playing this role in the future they need to adopt ICT. The South African Government, like other developing countries’ governments, is pushing for the SMEs to adopt ICT as part of ensuring that they participate in the global economy.

The current status in South Africa is that the number of SMEs adopting ICT technologies is growing, especially in the urban areas, but at a slow rate. The aim is to accelerate it in order to reduce the digital divide. There are some stumbling blocks that we need to overcome: the two key issues are the lack of knowledge about the strategic use of ICT and the lack of necessary IT skills.

The next chapter is the data collection and analysis chapter; it will discuss the data collection methodology and the kind of questionnaires that will be applied to gather information about the South African SMEs. Then it will discuss the

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