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KEYWORDS

  • Business intelligent (BI)

  • Customer relations management (CRM)

  • Electronic business (e-business)

  • Electronic commerce (e-commerce)

  • Enterprise resource planning (ERP)

  • High speed downlink packet access (HSDPA)

  • Independent Communications Authority of South Africa (ICASA)

  • Information and communication technology (ICT)

  • Information technology (IT)

  • Open source software (OSS)

  • Small to medium-sized enterprises (SMEs)

  • Voice over Internet protocol (VoIP)

  • Trade and Industrial Policy Strategies (TIPS)

MIT 840

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