Current processing of information. Questions 17 to 19 aim to determine how the SMEs are doing their current processing of transactions.
The findings are grouped according to the logical grouping of the questions discussed above. It is important to once again highlight that this research makes use of a qualitative approach in trying to answer the research question. The replies are based on the experiences of the SMEs’ owners as they run their businesses.
4.5.1 Workforce knowledge
All the respondents interviewed have a workforce within the required range as discussed in the definition of SME (see page 17). The number of employees ranges from 4 up to 70. This reflects that the chosen respondents were the right ones. The employees of all ten respondents have a minimum qualification of Grade 12 (Matric) and six of them employ people with tertiary education. This could imply that an SME requires some level of literacy, but the problem is that six out of the ten respondents indicated that their employees are not computer literate. Only Tlase technologies have IT experts (the two owners are specialists) as their business is technology-based. The others do not have any ICT specialists working for them.
4.5.2 Current state of ICT within the SMEs
Almost all (nine out of ten) of the respondents agree that their business uses some form of IT or ICT technology. This seems almost impossible in light of the above discussion on the high levels of computer illiteracy, but the use of user friendly tools such as telephone, fax, POS and credit card machines facilitate the use of ICT in this circumstance. Seven of the ten view technology as important in their business. The kind of technology in
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