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4.6 Conclusion

The data gathering and analysis was done using the qualitative method, after collecting the data using interviews and questionnaires. This is an interpretive research based on the experience and knowledge of the owner-managers of SMEs. The reason why this type of research was chosen is that firstly, there is little research on this topic, especially in South Africa, so the literature is limited, and secondly, the sample of respondents was too small for quantitative research.

The subjects were all from Gauteng. They meet the criterion which was that they should be the owner or manager of an SME because, being high-up in that business, they can give us a better view of ICT-related issues in that SME. There were a number of challenges that the researcher faced in collecting the data, for instance some of the owner-managers were always busy and had no time to sit down for the interview. In such cases they were left with the questionnaires and followed up with a telephone interview.

The questions were grouped into six logical sections. Data was interpreted and the findings grouped in the same sections, which made it easier to analyse them within a particular context. The findings were summarised and presented according to the same logical structure.

The sample used above is small and needs to be extended in follow-up work with some statistics to support the finding. However, due to the limited scope of the mini-dissertation, this study is limited to the representation of the qualitative results only.

The next chapter will discuss the findings and make recommendations based on those findings. Discussions and recommendations will be structured in the same logical grouping as discussed on page 41. Recommendations will

MIT 840

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