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APPENDIX B

The names of the SMEs that participated in this exercise are: 1. Therapeutic Touch Studio cc Therapeutic Touch Studio is a wellness spa offering stress and relaxation services to both individual and corporate clients. It employs 11 employees and they are not computer literate. The business has two computers which are used mainly for administrative purposes such as record keeping and to produce marketing materials. The business has a website and is mainly used for marketing purposes and exposure. 2. Glitz Hair and Beauty cc Glitz Hair is a hair and beauty shop which offer services such as hair cuts. It employs 7 employees and they are not computer literate. It has a computer which is used for administrative purposes and capturing transactions. 3. Parrots Coffee Shop Parrots coffee shop is a restaurant based in Menlyn shopping mall catering to wide range of clients. It employs 70 employees and they are computer illiterate. The store has 3 computers which are used as points of sales (POS) and to record the transactions as they happen. The employees have been taught how to use the system as a POS. The management uses the system to get their reports but they do not have any technical experience. The business has a website and is mainly used for marketing purposes and exposure. 4. Mokuena Attorneys Mokuena Attorneys is a law farm which deals with commercial law and it has employed 12 employees. Half of the staff are computer literate and can use applications such as MS excel and MS word. They have 5 computers which are mainly used for drafting legal documents, but they do not keep electronic client records.

MIT 840

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