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business processes. In order to achieve this it is important for the decision makers to have knowledge of ICT and ICT skills.

2.5 Research approach and methodology

The study will make use of interpretive research methodology in order to answer the research question. This method is an action type of research that generally makes use of data collection methods such as case studies, interviews, or participation observation. Since there is no extensive research on the topic, this approach is the best one for obtaining information from South African contacts within the time frame. According to the literature the owner-manager is the main decision maker within the SMEs; it is important to try and extract the information from him/her through the process of interviewing and interpreting the findings. This process does not guarantee that the information will be accurate or not biased, but it is the best way given that most of the knowledge would reside in the owner-manager’s head. The study will involve a literature survey to determine the ICT needs of SMEs, the adoption rate of ICT in South Africa and also the approaches already used.

The questions in the interviews are based on a questionnaire (see Appendix A) and are open-ended questions with the aim of giving respondents the freedom to express their own experiences. The study will mainly use qualitative analysis to analyse the data. The qualitative method was chosen because this is a mini- dissertation with limited time and the sample of the respondents was too small to conduct quantitative research. This method allows the subjects to share their experiences more freely.

2.6 Research plan

The research methodology to be applied has been established. The plan is then to gather background information on the above research questions using a literature survey. Thereafter a questionnaire will be developed, incorporating specific issues identified in the literature. The study will be conducted on SMEs

MIT 840

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