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Chapter 4: Beginning the Analysis: Investigating System Requirements - page 9 / 34

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4

Systems Analysis and Design in a Changing World, 3rd Edition

9

Users as Stakeholders

Horizontal user roles - information flow across departments

Vertical user roles - information needs of clerical staff, middle management, and senior executives

Business users perform day-to-day operations

Information users need current information

Management users need summary information

Executive users need strategic information

External users may have access to system

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