Web-based remote support
Provide expert support when the user needs it, regardless of the location. Netop OnDemand enables Web-based temporary help desk support without reconfiguring firewalls or routers. Netop OnDemand puts you at the end user’s computer, for faster problem diagnosis and resolution, better service and greater customer satisfaction.
Web-based help desk support
Help desk or service ticket mode
Industry leading encryption
Secure direct connection
No footprint left on end user’s computer
Outstanding performance, even on low bandwidth
Full integration with Netop Remote Control
inCReaSed CUStoMeR SatiSFaCtion and loYaltY
With OnDemand, customers get their support problems solved quickly and without the frustration of trying to explain the problem or issue.
Organizations using OnDemand experience reduced support costs through increased productivity. Ease of implementation results in a rapid return on investment.
FaSteR inCident ReSolUtion
No third-party servers are used to route the traffic. As a re- sult, the traffic pattern is more straightforward allowing faster connections and faster call resolution.
Netop WebConnect, which is part of the solution, can handle up to 100 concurrent sessions per Connection Server. Mul- tiple Connection Servers can provide load balancing and sup- port hundreds of sessions.