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Owens Corning Manufacturing Case Study

Owens Corning partners with Xerox to manage its document supply chain to improve productivity and reduce costs.

“Xerox’s Lean Document Production process really helped us define and implement smart ways to not only optimize our centralized print operations, but also realize year-over-year cost savings across the whole department”

  • Bobbi Sanders Director, Global Sourcing Corporate Services Owens Corning


Owens Corning is a leading global producer of residential and commercial building materials, glass-fiber reinforcements and engineered materials for composite systems. A Fortune 500 Company for 55 consecutive years, Owens Corning is committed to driving sustainability by delivering solutions, transforming markets and enhancing lives. Founded in 1938, Owens Corning is a market-leading innovator of glass-fiber technology with sales of $4.8 billion in 2009 and about 16,000 employees in 28 countries on five continents.

The Challenge

In 1996, Owens Corning selected Xerox to manage a fully-integrated global document management system covering all aspects of document creation, production, distribution, retention and retrieval. Owens Corning selected us to manage this critical process because of our reputation as a global provider of the type of the equipment and services that Owens Corning needed for its document management systems. We had the necessary

skills and expertise to operate this end-to- end life-cycle process in a cost-effective and professional manner, with a high degree of quality and responsiveness. According to Doug Pontsler, Vice President, Global Sourcing at the time, “We saw these services as a core competency of Xerox that could support Owens Corning’s manufacturing and corporate goals.”

A few years ago, Owens Corning made a sizable acquisition that significantly increased employees outside of the U.S. to more than 50%. The challenges of having a more global presence were evident. To respond, Owens Corning focused on finding better ways to translate and localize the thousands of documents for its technical publications, HR, Marketing and business communications.

Most recently, faced with unprecedented economic conditions and a declining U.S. housing market, Owens Corning increased its focus on productivity, waste reduction and the optimization of key document processes. With each of these challenges, the Xerox and Owens Corning teams worked together to transform critical document services.

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