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End-to-end document supply chain management. Increased efficiency and competitive edge.

The Solution

Digital Print-on-Demand (P-O-D) capability was added using Xerox® digital color presses to produce high-quality documents in much smaller quantities than would be cost- effective using offset printing. Digital P-O-D technology has continued to improve and has delivered increased productivity through reductions in document obsolescence and inventory waste.

Early on, it became clear that the power of digital documents could be leveraged globally for Owens Corning. We began to manage the client’s content and provide translation services for a wide spectrum of publications. Centralized print production and fulfillment services with flexible payment options are now managed under a single point of control to reduce costs and improve the quality of Owens Corning’s documents and deliver them more efficiently and effectively.

As Owens Corning’s focus on waste reduction grew, we launched a Lean Six Sigma Green Belt project to support a Lean Document Production Analysis. The current operation was analyzed, including looking at the entire document supply chain from end to end to determine where we could make process improvements. The core team included key Xerox and Owens Corning management. This team reviewed and executed improvements that have achieved—and sustained— excellent results.

The Xerox team has proven to be “trusted advisors” to Owens Corning, delivering upstream consulting for designing Owens Corning marketing collateral more effectively and looking for the most efficient way to produce projects, whether sourced internally or using Xerox Premier Partners around the world.

The Results

With a Xerox® P-O-D and document supply chain solution, Owens Corning receives high quality, reliable document delivery. Xerox has improved and sustained fulfillment service levels to achieve 100% on-time delivery and a 98% fill rate.

Since the partnership began, Owens Corning has recognized operating cost reductions of more than 50% for document supply and significant cost reduction for translation services with the Xerox outsourced solution.

This reduction includes a 9% productivity gain from our Lean Document Production analysis in 2008 and another 11.4% productivity gain in 2009 from our Document Supply Chain and print management services.

With each challenge, we were able to immediately achieve and sustain results throughout the strategic relationship. As we move into 2010, improved measurement and reporting of waste, coupled with waste elimination opportunities, will support our ongoing process, production and document optimization.

This has been a successful valued partnership. Xerox has become a global point of contact for translation, providing collaborative project management for creative services, print and multimedia services. Owens Corning leverages our strength and expertise in total document management services to support the company’s purpose to Deliver Solutions, Transform Markets and Enhance Lives as a global company where market-leading businesses are built.

Case Study Snapshot

The Challenge

  • Unprecedented economic conditions and U.S. housing market decline

  • Need to reduce costs and establish ROI for products and marketing services

  • Need to optimize collateral inventory and delivery processes, and eliminate waste

  • Global market growth required translation and localization content

  • Unknown number of suppliers, unmanaged total translation spend, quality and consistency issues

The Solution

  • Lean Six Sigma-based, Lean Document Production analysis, deployment and steady state management

  • Digital P-O-D, with full-color variable data capability

  • Xerox Enterprise Print Services – Centralized Print

  • Translation portal for submission of jobs, with dedicated Project Manager

  • Document Supply Chain Management Services via Xerox Document Advisor

The Results

  • Improved and sustained fulfillment service levels to achieve 100% on-time delivery and 98% fill rate

  • Total operating cost reduction of 50% in document supply over the life of the relationship

  • Productivity gain from 2008 Lean Document Production analysis of 9%

  • Productivity gain of more than 11% as a result of 2009 Document Supply Chain and print management services

  • Improved translation consistency, quality and cost savings by utilization of translation memory and portal

About Xerox Services. Xerox Corporation is a world leader in business process, information technology and document outsourcing services. Our unique combination of industry expertise and global delivery capabilities helps you reduce costs, streamline operational processes and grow revenue while clearing the way for you to focus on what you do best: your real business.

For more information on how we help leading manufacturers, visit www.xerox.com/services or call 1-800-ASK-XEROX.

©2010 Xerox Corporation. All rights reserved. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries. 10/10 DAVAN-172

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