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SHRMGloboforceEmployeeRecognitionTrackerSurvey:EmployeeRecognitionPrograms©SHRM2

Common challenges organizations experience in tracking the ROI of employee recognition programs   

Percentage

Metrics of success keep changing, making it impossible to consistently report on ROI

32%

The recognition program cannot be linked with our talent management or performance management systems, giving us no insight into how recognition affects key metrics such as performance improvement or retention

32%

The recognition program is not designed to deliver improvement in metrics that our executive leadership (CEO/CFO/COO/CHRO, etc.) finds valuable

22%

The recognition program only rewards the ultimate results, but does not take into consideration how those results are achieved (e.g., in line with company values)

20%

Only segments of employees are eligible to participate in employee recognition programs (e.g., top performers, select job levels)

20%

Don’t know what metrics we should be measuring to prove ROI

15%

20

Note: n = 41. Includes only the respondents who indicated they track theROIoftheiremployeerecognitionprogramsTotal does not equal 100% due to multiple response options.  

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