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Activity

and

Take a Break

Part One:

Looking at KSA Tip #6 – “Use wording from the duties section of the vacancy announcement”

Read the Duties for the HR Assistant below and highlight words that should be in a KSA for “Ability to Communicate both in Writing and Orally.”

POSITION: HR Assistant (HR Development), WHAT DUTIES WILL I BE PERFORMING IN THE POSITION?

Uses office automated systems and software to manage, administer and maintain training related data. Prepares memoranda, letters, spreadsheets, and other reports and process descriptions/job aids in draft and/or final form. Prepares all final correspondence and reports in accordance with established guidelines, with responsibility for the proper grammar, spelling, capitalization, punctuation, and format. Adapts guidelines as needed to fit specific situations, referring situations not covered by guidelines or instructions to the supervisor. Collects and complies information for the preparation of training related and general correspondence, reports, and other required documents. Maintains a library of organization reports and documents including all monthly reports, annual reports, and on-time deliverables. Receives all visitors and either addresses their questions, schedules the facility, or directs them to the appropriate staff member. Answers the telephone and either responds to their inquiries, or if necessary, refers callers to the appropriate office members. Sorts and distributes daily incoming correspondence (hard copy, email, fax, and other materials). Sends mail by various means (e.g., priority, UPS, FedEx) according to required deadlines and requestor. Maintains manual and electronic files used in the office and, as assigned, assists in their establishment and disposal. Operates standard office equipment. Attends meetings and takes minutes; copies and distributes minutes to attendees. Schedules meetings and appointments and maintains calendars for office members.

Effective KSA Writing

Revised June 5, 2006

Page 10

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