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Step 4 - Describe the circumstances Who, What, When, Where, Why, and How.

Daily, independently researched and drafted letters in response to congressional inquiries, requests for information from companies and the public, and red borders for the seventh floor principals.

Step 5 - Reinforce with measurable data-numbers, dollars, percentages, volume per month, year, etc.

Wrote 20- 25 responses to congressional inquiries per week during a 6-month period; wrote 25-30 responses to public inquires per month; wrote 3-6 red borders per week during crises, ensuring that all were grammatically correct and in compliance with correspondence regulations.

Step 6 - Give results. What was accomplished because of your use of this skill? Productivity, morale, customer service, problem solving, money saved, etc.

Handled the correspondence previously done by two secretaries, and reduced turn around time significantly. Received cash award for outstanding performance.

Effective KSA Writing

Revised June 5, 2006

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