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How is my work reviewed? What guidelines do I use to accomplish my work?

Are the instructions that I use to perform my work in written or oral form or both?

Do I use procedural manuals? What other written procedures do I use? What kind of oral instructions do I use to perform my work? How much judgment do I have to use to apply the guidelines for my job?

Are the guidelines I use very easily applied or do they require interpretation?

How difficult are they to interpret? How complex is my job? What is the nature of the work that I do?

For example: Tasks are clear-cut and directly related to each other; or the work involves different and unrelated processes and methods; or the work consists of broad functions and processes of an administrative or professional nature?

How difficult is it to identify what needs to be done?

For example: Little or no choice in deciding what needs to be done; or it depends on an analysis of the situation as there are many alternatives; or extensive analysis is required to even define the nature of the problem.

How difficult or original is the work I do? How does my work affect other processes or individuals? Who do I have contact with on a daily basis? Why do I have contact with these individuals? What is my role in these discussions or meetings?

For example: To provide information; to receive information; to influence or advise someone; to convince someone of something.

If you have done a thorough job on steps 1, 2 and 3 in this process, you now have a good understanding of the KSAs and lots of facts about your experiences. You also have a better understanding of these experiences. You are now ready for the last step.

Effective KSA Writing

Revised June 5, 2006

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